| Type | Error Description | Resolution |
| Contacts | 'Contact already exists with name ‘NAME’’ |
Rename Contact in QuickBooks, edited record will be attempted for re-sync automatically. |
| Crew Members | 'Crew member already exists with name ‘NAME’' | Rename Employee in QuickBooks, edited record will be attempted for re-sync automatically |
| Cost Codes | Cost Code number already exists | Edit QuickBooks Item SKU number to differ from any existing eSUB Cost Code number. |
| Cost Code was not created due to 50 character length exceeded for Cost Code Name’ | Edit QuickBooks Item Name to be 50 characters or less, edited record will be attempted for re-sync automatically. | |
| Special characters in SKU or special characters in name if no SKU is input | Edit QuickBooks Item SKU to remove special characters, edited record will be attempted for re-sync automatically. | |
| Projects | ‘Project already exists with name 'NAME’ | Rename Project in QuickBooks, edited record will be attempted for re-sync automatically. |
| Timecards |
'Unable to find an entry matching search parameters' |
You need to have matching records for Crew Members/Employees, Projects, and Items/Cost Codes in both eSUB and QuickBooks. After adding the missing record in either system, try to resync the timecard. |
| Other |
502 bad gateway |
Reach out to eSUB Support for assistance |
|
400 request |
Reach out to eSUB Support for assistance |
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