Update Your User Profile – eSUB Fusion

User Personas: Admin | Project Manager | Field User

Your user profile holds the details that are yours to manage: the phone numbers your team reaches you on, how dates display for you, the signature that signs off the emails you send from eSUB Fusion, and your password. Updating them is self-service, so you do not need an administrator to make these changes for you.

No special permission is required to change your own profile. Fields that are managed for you by an administrator are listed in the table below.

Use the links below to jump to a topic:

What You Can Change Yourself
Open Your Profile
Reset Your Password
Update Your Contact Numbers
Update Your Date Display Preference
Update Your Email Signature
Update Your Profile Picture
Permissions
FAQ
Do I reset my password separately for web and mobile?
I updated my email signature but an email I already sent still shows the old one.
Does changing my date display preference change dates for my team?
Why can I not change my name or my login email?
My verification code keeps failing. What is wrong?

What You Can Change Yourself

Field	What it does	Who changes it
Mobile No., Office No., Fax No.	The numbers your team sees for you on the project directory and in document recipient lists.	You
Date Display Preference	Controls how dates render for your account across eSUB Fusion. It changes what you see, not what anyone else sees.	You
Email Signature	Signs off every email you send out of eSUB Fusion.	You
Password	Your eSUB Fusion login password. Reset it from your profile on the web or from the login screen if you are locked out.	You
Name, login email, role, permission group, market area	These identify and scope your account, so they are managed for you. Ask an administrator to change any of them.	An administrator

Select the profile icon on the global navigation menu, then select My Profile.

Open Your Profile

Every procedure in this article that starts on the web starts here.

Select your profile icon on the Global navigation menu.
Select My Profile.

Reset Your Password

Reset your password whenever you want to change it, and use Forgot Your Password instead if you cannot sign in. Either way, eSUB Fusion emails you a six-digit verification code and you set the new password on a separate browser page.

The profile page holds your contact numbers, date display preference, and email signature.

Reset Your Password on the Web

Open your profile.
Select Reset Password. A new browser page opens.
Enter your eSUB Fusion login email in the Email Address field, then select Request Verification Code.
Open the verification code email from noreply@esubcloud.com in your inbox.
Enter the six-digit code on the reset password page, then create your new password.

Reset Your Password on Mobile

The mobile app reaches the same reset page, from Settings rather than from a profile page. For the full mobile walkthrough, see Accessing Your eSUB Fusion Account for Mobile Users.

Select the menu button, then select Settings.
Select Reset Password. A browser page opens outside the app.
Complete the same verification code steps described above.

Forgot Your Password

Use this when you cannot sign in at all.

Go to the login page at esubcloud.com/login on the web, or open the login screen in the mobile app.
Select the Forgot Password link. A new browser page opens.
Enter your eSUB Fusion login email in the Email Address field, then select Request Verification Code.
Enter the six-digit code from the email, then create your new password.

Update Your Contact Numbers

Open your profile.
Edit the Mobile No., Office No., and Fax No. fields as needed.
Select Save Changes.

Update Your Date Display Preference

This setting is per user. Changing it changes how dates read for you and has no effect on anyone else's view or on the stored dates themselves.

Open your profile.
Make your selection in the Date Display Preference field.
Select Save Changes.

Update Your Email Signature

Your email signature signs off every email you send from eSUB Fusion, including document emails and transmittals.

Open your profile.
Enter your text in the Email Signature field.
Select Save Changes.

Update Your Profile Picture

You can add a profile picture/avatar to appear in various areas of eSUB Fusion. To update your profile avatar:

Open your profile.
Select the camera icon next to the avatar/profile picture placeholder
Upload a photo, or take a photo if you have a camera attached to your computer
Select Save Changes.

Uploading and adding a Profile Picture/Avatar.

Permissions

Action	What you need
Edit your own contact numbers, date display preference, and email signature	No permission required. Every user can edit their own profile.
Reset your own password	No permission required.
Change another user's profile, role, permission group, or market area	Administrator access to Users and Crew Members under Company Settings. See Users and Crew Members.

FAQ

My verification code keeps failing. What is wrong?

In almost every case the code was copied with a blank space attached to it. Delete any space before or after the six digits and try again. Codes also expire, so request a fresh one if the email has been sitting in your inbox.

Those fields identify your account, so an administrator manages them under Company Settings. Ask your administrator to update them for you.

Does changing my date display preference change dates for my team?

No. It changes only how dates render for your account.

I updated my email signature but an email I already sent still shows the old one.

The signature is applied when the email is sent. Emails already sent keep the signature that was in effect at the time.

Do I reset my password separately for web and mobile?

No. Both paths open the same reset page and you have one password for your account.