Accessing Your eSUB Fusion Account for Mobile Users

User Personas: Project Manager | Field User

This article covers activating your account and the basics of getting into eSUB Fusion on a phone or tablet, including how to sign in, sign out, and reset your password.

Use the links below to jump to a topic:

• Activating Your eSUB Fusion Account on Mobile
  • eSUB Fusion Mobile App Supported Devices
  • Download or Update eSUB Fusion Mobile App
• Sign In to eSUB Fusion on Mobile
• Log Out of eSUB Fusion on Mobile
• Reset Password on Mobile
  • If You Cannot Sign In
  • If You Are Already Signed In

Activating Your eSUB Fusion Account on Mobile

Before you sign in to eSUB Fusion for the first time, you must activate your account. An admin in your organization has to create your user record before you can activate.

1. Open your email inbox and find the Welcome to eSUB Cloud 2.0! message from noreply@esubcloud.com, then select Activate Account
2. Enter your email on the Activate Account page and select Request Verification Code
   • A new browser page opens
3. Check your email for the verification code, then enter the code on the set password page
4. Create your new password, then select Submit

Once your account is activated you can sign in on mobile. First, download the eSUB Fusion app to your device.

Not receiving the activation email? Check your spam and junk folders first. If it is still missing, add noreply@esubcloud.com to your safe senders list, or ask your IT team to allow the esubcloud.com domain at your mail gateway.

eSUB Fusion Mobile App Supported Devices

Download or Update eSUB Fusion Mobile App

Search for eSUB Fusion on the App Store or on Google Play. For the best performance, keep the app on the latest version.

Reading this on a computer? Scan the code for your platform with your phone.

Turn on automatic updates for eSUB Fusion in your device's app store settings. Running an older build is the most common reason a screen looks different from what this Help Center describes. You can check which build you are on at the bottom of the sign-in screen or at the bottom of Settings.

Sign In to eSUB Fusion on Mobile

Open the eSUB Fusion app on your device Enter your eSUB Fusion address in Email Address This is the address your admin used to create your user record, and the same one the activation email arrived at Enter your Password Select the eye icon in the field to show what you typed Select Remember this device if you do not want to enter your credentials every time on this device Select Sign In

Log Out of eSUB Fusion on Mobile

Select the menu button, then select Settings Select Log Out Select Close at the top left of Settings to go back without logging out.

Reset Password on Mobile

There are two ways in, depending on whether you can currently sign in. Both end on the same Reset Password page in your device browser, where eSUB emails you a verification code.

If You Cannot Sign In

On the sign-in screen, select Forgot password? Enter your eSUB login email in the Email Address field Request Verification Code stays unavailable until you enter an address Select Request Verification Code Open your email inbox and find the verification code message from noreply@esubcloud.com Enter the code on the reset password page and create your new password

If You Are Already Signed In

Select the menu button, then select Settings Select Reset Password The Reset Password page opens in your device browser Follow steps 2 through 5 above

If you contact eSUB Support about a mobile problem, have your app version and build ready. Both appear at the bottom of the sign-in screen and at the bottom of Settings.

See also: Navigating Through the eSUB Fusion Interface on Mobile