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What's new: the September 2026 release. Market Area logos on generated PDFs, plus fixes across Progress Billing, Purchase Orders, Scheduling, and the mobile app. August brought Scheduling, Market Areas, and Users and Crew Members.

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Time & Material Tickets (T&M) (Mobile)

  • Updated

User Personas: Admin | Project Manager| Field User

Time & Material (T&M) Tickets track field work that falls outside your original contract scope, including labor, materials, equipment, and other costs. Use T&M tickets to document extra work clearly and get sign-off from your customer.

To perform the actions in this article, you need the Time & Material Tickets - General Permissions (all), Share, and Show Dollar Amounts permissions. See Set Up User Permissions, or contact an Admin user to adjust your permissions.

This article covers the mobile component of Time & Material Tickets. For the web component and additional details, see: Time & Material Tickets (T&M).

Use the links below to jump to a topic:

Permission Settings

Some organizations need to populate tickets with labor or material costs and others do not. 

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For users who should not see or enter rates, set the Show Dollar Amounts permission group setting to No. 

For users who need the option to populate rates, set Show Dollar Amounts to Yes.

For users who should not see or enter rates, set the Show Dollar Amounts permission group setting to No. For users who need the option to populate rates, set Show Dollar Amounts to Yes.

Project T&M Log

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The T&M Tickets tool from the Project’s Home Screen.

 

  
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The T&M Ticket log and an individual T&M ticket.

 

  
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Viewing a T&M Ticket defaults to the General Tab.

From the Project Home Screen:

  1. Select a project from the project list, then select T&M Tickets
  2. Use the search bar and the filter button to refine the list
  3. Select a ticket to view its details, such as ticket number, status, created by, grand total cost, and COR reference

Each tab views the current entries for the T&M ticket (Labor, Materials, Equipment, Other) and a Media tab shows all pictures and videos attached to the ticket. Files allows you to view any other attachments in the ticket that may have been added from the web, in your device's native PDF reader.
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Filter and sort options for the T&M Ticket log.

Search, sort, and filter the log

  1. Use the search bar at the top of the page to enter your search criteria
  2. Use the filter button next to the search bar to configure filtering and sorting for the current page

See Navigating Through the eSUB Fusion Interface on Mobile for more guidance.

Managing T&M Tickets

Create a T&M Ticket

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The create form with a reference number and scope of work.

 
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The full create form with a referenced change order.

 

From the T&M Tickets log:

  1. Select + ADD
  2. Fill in the fields as necessary: the date auto-populates to today and can be edited; the Ticket No. auto-generates unless otherwise specified; use the Reference No. and Reference Change Order fields to tie the ticket to related documents; the status defaults to Pending Approval
  3. Enter Scope of Work details, then add labor, materials, and equipment lines (see below). Rate fields are available only to users with Show Dollar Amounts
  4. Include media and attachments as desired
  5. Select the checkmark to save
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Add Labor starts a labor line on the ticket.

 
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A completed labor line with hours and rate.

 

Add labor:

  1. On the Labor tab, select Add Labor
  2. Enter the labor description, hours, and hours type; enter a rate if you have Show Dollar Amounts
  3. Select the checkmark to save the line
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Add Materials starts a material line on the ticket.

 
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A material line with quantity, unit, and cost.

 

Add materials and equipment and other:

  1. On the Materials (or Equipment & Other) tab, select Add Materials/Equipment/Other
  2. Enter the description, quantity, and unit of measure; the unit drop-down menu can be updated in your Company Settings
  3. Select the checkmark to save the line

Add Media and Attachments

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 Attachments (e.g. PDF files) are currently only able to be added to documents via the web, but they may be viewed on the mobile app.

While creating or editing the T&M Ticket:

  1. Select the Media tab
  2. Use the media icons to add media: the gallery icon selects media from your device’s gallery, the camera icon snaps a live photo, and the video icon captures a live video
  3. To add markups, select a media thumbnail to view it full screen, then select Markup

See Document Media & Attachments on Mobile for full markup steps.

Edit a T&M Ticket

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Edit, Email, and Remove Signature on the T&M actions menu.

 
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Edit the ticket from the General tab.

 

From the T&M Tickets log:

  1. Select the desired ticket
  2. Select the actions button, then select Edit
  3. Update the necessary fields
  4. Select the checkmark to save

Sign a T&M Ticket

A key component of the T&M ticket is the field signature verifying the work completed. The ticket must be created and saved before it can be signed.

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Draw a signature with your finger.

 
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Type a signature instead of drawing it.

 

To sign a ticket:

  1. Select the desired ticket, then select the actions button and select Sign
  2. Draw your signature with a finger on the Draw tab, or type it on the Type tab
  3. Review the disclaimer below the signature box: 

"I agree that by signing this document electronically, I am creating a legally binding electronic signature that has the same legal force and validity as a handwritten signature, subject to and in accordance with all applicable laws and regulations."

  1. Email Doc is selected by default; clear the checkbox if you do not want to email the ticket immediately
  2. Select Accept and Sign
  3. If Email Doc is checked, follow the steps in Email a T&M Ticket
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The signature records a location with accuracy shown on a map.
 The signature records where it was captured. Select the location pin next to the signature timestamp to open the Signature Location dialog, which shows the location and its accuracy on a map.
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 The signature timestamp on the ticket and the emailed PDF reflects local time.
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 The recommended workflow is to email all signed tickets so every party has a record.

Remove T&M Signature

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REMOVE SIGNATURE sits below the signature block.

 
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Confirm before the signature is removed.

 

From the T&M Tickets log:

  1. Select the desired ticket
  2. Scroll below the signature and select Remove Signature
  3. Select Continue on the confirmation dialog

Email a T&M Ticket

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The default PDF omits rate information.

 
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T&M Ticket Details includes rates in the emailed PDF.

 

From the T&M Tickets log:

  1. Select the desired ticket, then select Email
  2. Fill in the To, CC, BCC, Subject, and Comment fields as necessary
  3. Select which images and files to include
  4. Choose the desired display option: by default the PDF does not include rate information; users with Show Dollar Amounts can select T&M Ticket Details to include rates
  5. Select the send button
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 If T&M tickets typically go to the same people, create a default distribution group at the project level under Project Settings > Documents to save time selecting names.

Project Mailbox

View all outgoing T&M tickets, and other documents emailed directly from eSUB, by selecting a project, then Project Mailbox above the Documents and Project Drive tabs, then Outbox. See Project Mailbox (Mobile) for more information.

Frequently Asked Questions

To view FAQs related to Time & Material Tickets and all other tools, see Frequently Asked Questions (FAQ).

See also: Navigating Through the eSUB Fusion Interface on Mobile

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